How not to get help on an Open Source Project

So over the past couple of weeks I have been helping a user get up and running on a project I have developed called Managed Fusion Url Rewriter and Reverse Proxy. Now I understand that my project isn’t well documented, and I really need to work on that. So, until I get the time to better document the project, I willingly spend my time helping people through their issues. 99.9% of the time everything works out, and everybody walks away happy. However there is this 0.1% of the time that the conversation ends like this: ...

February 25, 2009 · 3 min · 606 words · Nick Berardi

Lotus Notes, AOL for the Corporate World

So today I was reading Jeff’s Post on The Dramatic Password Reveal, and I had a flash back, to about a year or more ago, when I was working for a large bank based out of Pittsburgh who shale remain nameless. The flash back was to the usability nightmare that Lotus Notes and Lotus Sametime provided to anybody that had to do a simple task such as sending an e-mail (or Memo in Lotus Notes terminology). I think Jeff summed it up nicely and probably let Lotus Notes off a little easy by calling it a a massive train wreck. ...

February 12, 2008 · 4 min · 767 words · Nick Berardi